Customer Success & Internal Program Coordinator - Geotab Vitality

Basis:

Permanent Full Time

Area of Interest:

Customer Care

Location:

Madrid, Spain

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

About Geotab Vitality:

Geotab Vitality is not just a joint venture; it's a pioneering force at the intersection of telematics and behavioural science, reimagining how global fleets operate. As a collaborative powerhouse between Geotab and Vitality Global, we're leveraging Geotab’s vast network of 55,000+ customers and 800+ global reseller partners to drive material improvements in driver safety, sustainability, productivity, and efficiency.

What you'll do:

We’re looking for a Customer Success & Internal Program Coordinator  to join our growing team, reporting to the Head of Customer Success. Your primary responsibility will be to support Geotab Vitality customers - driving internal adoption of the platform, gathering feedback, supporting onboarding logistics, and being the internal voice of the customer. You’ll also play a key supporting role in onboarding new external customers and pilots, building CS documentation, and helping scale our customer success operations.

How you'll make an impact:

  • Assist the Head of Customer Success in nurturing the relationship with internal teams using Geotab Vitality. Act as a key point of contact for day-to-day user questions.

  • Coordinate and execute engagement campaigns to increase Geotabber enrollment. This includes scheduling informational sessions, preparing communications, and tracking participation.

  • Troubleshoot internal onboarding issues. Help coordinate Go Device ordering, track installations, and ensure users have the resources they need for a seamless start.

  • Collect and organize feedback from internal users through surveys and direct interaction. Summarize key insights for the product team to help with program improvements.

  • Help track and report on key adoption metrics and internal success stories under the guidance of the program lead, showcasing the value of Geotab Vitality.

  • Provide essential support to the Head of Customer Success by coordinating tasks for new external customer onboarding and pilot programs, ensuring a smooth and organized process.

  • Contribute to the creation and maintenance of Customer Success documentation, including first drafts of playbooks, help articles, and best practice guides.

  • Help identify opportunities to enhance customer success workflows by documenting current processes and flagging areas for potential improvement.

  • Partner closely with Sales during late-stage deals to ensure smooth transition and continuity.

What you'll bring to this role:

  • Fluency in spoken and written English and Spanish is required.

  • 1-3 years of experience in Customer Success, Account Management, or Program Management, ideally within the technology sector (SaaS, IoT, or Telematics preferred).

  • Post-Secondary Diploma/Degree specialization in Business Administration, Marketing, Sales  or a related field.

  • Equivalent combination of education and/or work experience in related field may be substituted

  • A team player who is excited to build relationships and support colleagues across the organization.

  • Adept at identifying issues, asking questions to find the root cause, and escalating problems effectively.

  • Excellent interpersonal, written, and verbal communication skills.A proactive and organized individual with a strong ability to manage and prioritize assigned tasks in a fast-paced environment.

  • This position has no managerial responsibilities and no direct reports.

Disclaimer: The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned to the employee from time to time based on business demands.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement 
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. 
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