Senior Customer Delivery Manager

Basis:

Permanent Full Time

Area of Interest:

Sales

Location:

Oakville, Ontario - Canada; Waterloo, Ontario

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
 
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Delivery Manager who will play a vital role in driving the success of strategic customer-facing projects, ensuring timely and effective delivery of product pilots and implementations to drive greater product adoption across key industry segments. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Customer Delivery Manager, your key area of responsibility will be overseeing the planning, execution, and successful completion of projects focused on optimizing a premier customer experience. You will be responsible for overall project execution success, serving as the main point of contact for customers and senior management while providing leadership to the project team. You will need to work closely with internal and external resources, business stakeholders within a cross-functional matrix environment, and various levels of the organization. 

To be successful in this role you will be a highly motivated, customer-obsessed self-starter with strong leadership, diplomatic, and motivational skills. You must have the ability to lead up, across, and down multiple business and technology organizations while working creatively in a problem-solving environment.  In addition, the successful candidate will have strong analytical and project management skills with the ability to manage multiple timelines and contrasting priorities. You should possess an entrepreneurial mindset and be comfortable in a flat organization, with the ability to establish best practices, templates, and tools to mature organizational capabilities.

How you'll make an impact:

  • Responsible for overall project execution success, serving as the main point of contact for customers and senior management for the project.

  • Support all aspects of the implementation and progression of assigned projects, from original concept through project closure activities.

  • Provide leadership to the project team by building and motivating team members to meet project goals and adhere to their responsibilities and project milestones.

  • Define project goals and deliverables that align with the company’s strategic objectives and customer expectations.

  • Define high-level work plans, key project tasks and deliverables, and manage the integration of resources and knowledge across projects and tasks.

  • Manage project issues, risks, and changes in scope to mitigate impact to customer experience and critical path deliverables.

  • Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues — communicating across leadership.

  • Lead initiatives to establish best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

  • Collect customer feedback and lessons learned to continuously improve project management processes & best practices.

  • Coach, mentor and motivate more junior Customer Delivery Managers.

What you'll bring to the role:

  • 5-8 years of experience in Project Management or Customer Delivery. 

  • 5-8 years of experience working with business stakeholders within a cross-functional matrix environment. 

  • Professional Project Management (PMP) certification or equivalent is required. 

  • Bachelor’s degree in a related field (or equivalent combination of education and work experience). 

  • Technical competence using software programs, including Google Suite for business (Sheets, Docs, Slides) and Jira. 

  • Proven ability to successfully drive projects to completion while managing the right balance of process without burdening the entrepreneurial spirit of the company. 

  • Experience in establishing practices, templates, policies, and tools to expand and mature service solutions. 

  • Strong team-player with the ability to engage with all levels of the organization and manage various project team sizes.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 
This posting is for an existing vacancy. 
 

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.

Hiring Range
$101,600—$132,000 CAD
Apply now