Order Planning Specialist
Basis:
Permanent - Full-time
Area of Interest:
Operations
Location:
Oakville, Ontario
Who we are
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Order Planning Specialist to join our Distribution & Logistics department. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
The Order Planning Specialist ensures the seamless flow of our products to customers worldwide. This involves close collaboration with various teams, including Sales, Order Management, and the broader Supply Chain team, to plan, schedule, and monitor the entire orders cycle. This position is responsible for guaranteeing a positive customer experience, while ensuring the timely and accurate delivery of our products.
How you'll make an impact
- Ensure the timely processing and delivery of customer orders by reviewing open orders and coordinating with the order team to release packing slips to the warehouse for picking, primarily using Microsoft Dynamics D365.
- Assess the impact of sales orders on inventory and scheduling requirements by reviewing and analyzing them in D365, with the support of Excel and dashboards.
- Utilize D365 system-generated delivery dates and business guidelines to schedule customer orders effectively.
- Identify and resolve order exceptions, including urgent delivery requests, special staff orders, and customer order delays due to supplier purchase order issues, taking proactive steps to minimize customer impact and ensure timely communication.
- Collaborate with stakeholders to proactively monitor inbound shipments, leveraging dashboards and tracking numbers to identify and address potential delays or issues that could impact customer orders.
- Provide timely and accurate order status information, including estimated ship dates, to customers and internal stakeholders. Offer proactive solutions, such as partial shipments, to address potential delays or fulfill urgent requests.
- Contribute to balanced order management and optimized SKU utilization by helping identify and address global inventory imbalances across warehouses, ensuring the timely delivery of complete solutions.
- Proactively monitor inventory levels by analyzing inventory dashboards to quickly identify and address potential issues such as low stock alerts or inaccurate safety stock settings. Escalate unresolved concerns to stakeholders to ensure system accuracy and prevent stockouts.
- Collaborate with various global operation teams such as purchasing and fulfillment to adjust plans based on supply chain disruptions (e.g., delays, quality issues).
- Facilitate sales order line splitting to manage SKU revisions and transitions, optimizing inventory usage.
- Identify and resolve system-related issues, such as duplicate orders or incorrect items.
- Work closely with cross-functional teams to resolve order-related issues in real-time.
- Communicate effectively with internal and external stakeholders regarding order status and updates.
- Contribute to the maintenance of departmental knowledge resources (e.g., Wiki).
- Engage in continuous improvement efforts focused on optimizing processes and material availability, leveraging and expanding expertise in D365 order management functionality to maximize efficiency and effectiveness.
What you'll bring to the role
- Post-Secondary Diploma/Degree in Business Administration, Supply Chain Management, or a related field.
- 3 - 5 years of required previous experience in a similar role.
- Strong understanding of demand planning, procurement, inventory management, and order fulfillment.
- Expertise in order processing, including scheduling, tracking, and managing exceptions.
- Knowledge of inventory optimization and managing stock levels.
- Ability to analyze data to identify trends and improve efficiency.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite, Google Suite, and ERP systems (D365 a plus).
- Meticulous attention to detail.
- Exceptional time management and organizational skills.
- Proactive approach to improving processes and optimizing inventory.
- Familiarity with products, including regional variations.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.