Senior Application Support Engineering
Basis:
Permanent - Full-time
Area of Interest:
Technical Operations
Location:
Atlanta, Georgia
Who we are
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Senior Application Support Engineering professionals who with training, will be able to quickly contribute to the Application Support Engineering team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As a part of Senior Application Support Engineering, your key area of responsibility will be to provides escalated engineering support and planning, testing and automation of maintenance tasks. Key accountabilities include resolving complex technical issues, mentoring junior staff, recommending and implementing enhancements, and leading long-term strategic planning to ensure system scalability and stability. You will also collaborate with Geotab engineers to improve engineering tools and dashboards for monitoring computing architecture. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.
How you'll make an impact
- Identify, troubleshoot and resolve complex production issues, ensuring effective communication of technical solutions to stakeholders during maintenance tasks
- Plan, design, test, and execute complex maintenance tasks
- Lead efforts to develop and document troubleshooting procedures, best practices, and maintain comprehensive documentation for areas of expertise
- Oversee maintenance schedules, deployments, and performance tuning for applications to ensure optimal functionality.
- Lead initiatives for process optimization and improvements in incident management, service delivery, and system performance.
- Recommend, design and implement automation tools and frameworks to streamline routine maintenance tasks
- Engage in long-term capacity planning to meet current and future requirements; recommend and execute design enhancements to improve reliability, security, and operational processes
- Act as a mentor to less experienced ASEs, and provide guidance and support
- Collaborate with software developers, system administrators, and other IT teams to ensure seamless issue resolution and continuous improvement.
- Initiate collaboration with other teams / departments to enhance engineering / automation tools for maintenance tasks
- Conduct post-incident reviews, identifying root causes and implementing long-term improvements for enhanced reliability
- Coordinate and sometimes lead knowledge-sharing sessions, fostering a collaborative environment with the team.
- Participate in a 24x7 rotating after hours schedule
- Participate and assist the ASE Team Lead in candidate interviews
What you'll bring to the role
- 5 - 8 years experience in application support, software engineering, or related technical roles.
- 5 - 8 years experience managing incident response for large-scale applications, including driving RCAs and creating post-incident action plans.
- Excellent collaborative and communication skills: ability to collaborate with other teams to design tools and frameworks. Communicate strategy, rationale and implementation plans to drive forward the team’s efforts
- Technical leadership skills: Takes an active role in identifying systemic gaps. Recommends and implements strategies for long-term reliabilit
- Strong troubleshooting skills with a systematic problem-solving approach.
- Experience with Powershell, Python, SQL, Ansible and Linux-based systems.
- Desire to work in a fast paced, evolving, growing, and dynamic environment.
- Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.
- Ability to work well under pressure and respond to fast changing priorities and deadlines.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to problem solve well-judged decisions.
- Strong technical skills to be a Subject Matter Expert in multiple areas
- Strong team player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Entrepreneurial mindset and comfortable in a flat organization.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Alex Cocq at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.