UX Content Strategist

Basis:

Permanent - Full Time

Area of Interest:

Operations

Locations:

Oakville, ON

Who you are

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a User Experience Content Strategist who will work within our agile operating model to develop, maintain and execute comprehensive content strategies that align with our organizational objectives and end-user needs. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you’ll do:

As a UX Content Strategist your key area of responsibility will be to ensure an elevated and uniform user experience by creating a cohesive voice and tone across all Geotab products. This role demands a strong partnership with Product Management, Design, and Engineering teams to effectively influence technical decisions to integrate content throughout the product life cycle. Central to this position is the ability to create a systematic approach to content, to enhance both user and employee experience through strategic planning and execution.

How you’ll make an impact

  • Advocate for user experience in all stages of product design and development, emphasizing the importance of clear and accessible language.

  • Lead user-centered communication strategies and collaborate with Product Management, Design, and Engineering teams across cross-functional groups to ensure the integration of technical language and user-friendly content throughout the product life cycle, emphasizing clarity and accessibility in product development.

  • Develop and maintain a comprehensive content governance framework that includes writing standards, style guides, taxonomies, and content migration plans, all adhering to best practices for product language and terminologies.

  • Conduct comprehensive quarterly content audits using analytics tools to identify inconsistencies and usability issues in our current system (i.e., MyGeotab and MyAdmin, and relevant content).

  • Establish and enforce consistent, human-centered naming conventions for features and controls across the system.

  • Facilitate training sessions on the importance of consistent, user-centric content writing.

  • Continuously review and update content to reflect changes in product features and user needs.

  • Monitor user feedback and analytics to continually refine content strategy and improve system usability.

What you’ll bring to this role

  • 3-5 years of UX writing, content design, and content strategy experience.

  • Experience with copy and content design throughout the customer lifecycle.

  • Ability to create impactful written work and business results - a portfolio showcasing work is considered a strong asset.

  • Familiarity with methodologies like Agile, Design Thinking, Lean UX, and Lean Startup.

  • Proficiency in rapid prototyping tools, especially Figma. Experience with tools like Framer and InVision is beneficial.

  • Experience managing an online documentation repository using a CMS or a static site generator.

  • Ability to produce high-quality content for user interfaces, with a keen eye for detail.

  • Exceptional written and verbal communication skills.

  • A track record of effective collaboration with cross-functional teams.

  • Experience in presenting project updates and reports to senior management.

  • Working within an agile environment.

  • Bachelors degree in a related field and UX Writing Fundamentals Certification or equivalent is preferred.

Apply now