Partner Enablement Manager

Basis:

Permanent - Full Time

Area of Interest:

Sales

Location:

South East Region, USA

Who we are

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook.

Who are you:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Partner Enablement Manager who will work with Partner call centers to develop programs, campaigns, and reporting metrics to maximize Geotab sales through these resources.

What you'll do

As a Partner Enablement Manager your key area of responsibility will be to develop strong, collaborative relationships within the Carrier network and provide innovative, valuable business recommendations to Geotab partners.

How you'll make an impact
  • Lead the team in the delivery of various Geotab programs, Partner onboarding, effective account and opportunity management and product education.

  • Responsible for developing programs that help monitor call center operations including day-to-day operations, training, and quality for one or more accounts/programs/LOB's that agree to sell Geotab.

  • Ensures achievement of service levels, key performance indicators, business objectives and financial targets

  • Support Partner call centres through tailored programs to connect Geotab solutions to end customer business challenges and help drive Geotab sales through our Partner network.

  • Work with subject matter experts (SMEs) to design and develop new learning programs using available sales enablement platforms: virtual playbooks, video libraries and e-Learning.

  • Manage timelines, communications, and best practices around content / program development.

  • Deliver compelling and meaningful content and training to enable Partners to accelerate their pipeline.

  • Develop data-driven insights and recommendations on pipeline, segmentation and targeting to improve Partner sales effectiveness.

  • Coordinate cross-functionally to deliver process improvements.

  • Establish creative delivery and engagement mechanisms to enable Partners.

  • Drive continuous improvement of learning programs to ensure channel facing material is relevant and current.

  • Ensure new Partners are onboarded with Geotab effectively and that programs, coaching, training, and tools are in place to provide ongoing learning and development.

  • Prepare forecasts of future volume as well as analyses of current and past call volume.

  • Develop and monitor performance metrics for call center effectiveness.

  • Develop an in-depth understanding of each customer segment and craft engagement strategy best practices for the team to leverage.

  • Provide expert project leadership and guidance to the team as SME.

  • Support Geotab global strategic initiatives.

What you'll bring to this role
  • 3-5 years of call center management experience preferably in a sales environment preferred.

  • 3-5 years of sales experience.

  • Solid experience in scaling an operation over time, which includes recruitment and change management processes

  • Experience leveraging customer success tools (i.e., Salesforce) required.

  • Experience working within a technical or engineering organization/knowledge of the high-technology industry an asset.

  • Experience implementing previous sales enablement programs and leading change initiatives.

  • Experience in cross functional teams and ability to engage a broad set of stakeholders.

  • Able to work effectively and collaboratively across all levels of a sales leadership team.

  • Experience in developing and implementing operations policies and procedures.

  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.

  • Able to work well under pressure and respond to fast changing priorities and deadlines.

  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.

  • Excellent verbal and written communication skills, including comfort with delivering presentations and training.

  • Leadership experience in a team-oriented workplace.

  • Success with crafting coaching and development strategies for employees.

  • Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.

  • Strong interpersonal relationship building skills.

  • Strong analytical skills with the ability to problem solve to well-judged decisions.

  • Strategic mindset, has a keen sense of priorities, along with an ability to pivot as the landscape changes.

  • A strong team-player with the ability to engage with all levels of the organization.

  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).

  • Entrepreneurial mindset and comfortable in a flat organization.

How we work

At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.

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