Partner Enablement Manager
Permanent - Full Time
Area of Interest:
South East Region, USA
Lead the team in the delivery of various Geotab programs, Partner onboarding, effective account and opportunity management and product education.
Responsible for developing programs that help monitor call center operations including day-to-day operations, training, and quality for one or more accounts/programs/LOB's that agree to sell Geotab.
Ensures achievement of service levels, key performance indicators, business objectives and financial targets
Support Partner call centres through tailored programs to connect Geotab solutions to end customer business challenges and help drive Geotab sales through our Partner network.
Work with subject matter experts (SMEs) to design and develop new learning programs using available sales enablement platforms: virtual playbooks, video libraries and e-Learning.
Manage timelines, communications, and best practices around content / program development.
Deliver compelling and meaningful content and training to enable Partners to accelerate their pipeline.
Develop data-driven insights and recommendations on pipeline, segmentation and targeting to improve Partner sales effectiveness.
Coordinate cross-functionally to deliver process improvements.
Establish creative delivery and engagement mechanisms to enable Partners.
Drive continuous improvement of learning programs to ensure channel facing material is relevant and current.
Ensure new Partners are onboarded with Geotab effectively and that programs, coaching, training, and tools are in place to provide ongoing learning and development.
Prepare forecasts of future volume as well as analyses of current and past call volume.
Develop and monitor performance metrics for call center effectiveness.
Develop an in-depth understanding of each customer segment and craft engagement strategy best practices for the team to leverage.
Provide expert project leadership and guidance to the team as SME.
Support Geotab global strategic initiatives.
3-5 years of call center management experience preferably in a sales environment preferred.
3-5 years of sales experience.
Solid experience in scaling an operation over time, which includes recruitment and change management processes
Experience leveraging customer success tools (i.e., Salesforce) required.
Experience working within a technical or engineering organization/knowledge of the high-technology industry an asset.
Experience implementing previous sales enablement programs and leading change initiatives.
Experience in cross functional teams and ability to engage a broad set of stakeholders.
Able to work effectively and collaboratively across all levels of a sales leadership team.
Experience in developing and implementing operations policies and procedures.
Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
Able to work well under pressure and respond to fast changing priorities and deadlines.
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
Excellent verbal and written communication skills, including comfort with delivering presentations and training.
Leadership experience in a team-oriented workplace.
Success with crafting coaching and development strategies for employees.
Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
Strong interpersonal relationship building skills.
Strong analytical skills with the ability to problem solve to well-judged decisions.
Strategic mindset, has a keen sense of priorities, along with an ability to pivot as the landscape changes.
A strong team-player with the ability to engage with all levels of the organization.
Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
Entrepreneurial mindset and comfortable in a flat organization.