Geotab Careers

Product Support Specialist (Bilingual German/English)

Basis:

Full Time

Team:

Product Support

Location:

Las Vegas, NV, USA

Who is Geotab
Geotab, a global leader in connected transportation and IoT, is one of the fastest-growing technology companies in North America and a certified “Great Place to Work.” Each day, Geotab processes billions of data points from over 1.8 million connected vehicles. Geotab extracts actionable insights from this data, empowering businesses to track and manage fleets of every size. Geotab’s hardware devices, software platforms and applications help keep drivers in over 130 countries compliant, safe and efficient. Global demand for telematics is increasing and Geotab is leading the way. Are you ready to join us? To see what it’s like to be a Geotabber, follow us @InsideGeotab on Instagram, Twitter or Facebook today!
Who we are looking for
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Bilingual Product Support Specialist who is responsible for one-call resolution with a focus on creating customer loyalty and providing a great customer experience. If you love technology, you are passionate about technical and customer support, and you are keen to join an industry leader — we would love to hear from you!
What are the details of this position
As a Bilingual Product Support Specialist, your key area of responsibility will be creating customer loyalty and satisfaction through one contact resolution of Geotab related inquiries. This role also assists new and existing customers via the deployment and implementation of devices and databases. You will need to work closely with Operations, Fleet Division, Sales, and other internal support teams.
To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will know and demonstrate practices and processes for establishing and retaining customer relationships and creating customer satisfaction. You will also understand the Geotab devices, accessories and portals including troubleshooting protocols and applications.
Duties and Tasks/Essential Functions
  • Supports client, carrier, and sales team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting

  • Supports carrier demo and product trial programs

  • Coordinates with all departments in the management of the return/exchange process for Geotab devices and accessories from case origin to completion, including communication to the customer

  • Knowledge of business writing, grammar and mechanics used in speaking and writing with customers and co-workers

  • Customer feedback and follow-through

Experience/Skills Required
  • Associate's degree and/or Bachelor's degree preferred

  • Minimum of two or more years of customer service experience (experience in a call center environment is preferred)

  • At least intermediate level Excel skills including creation of pivot tables and reports preferred

  • Internet savvy and accustomed to the use of automated systems

  • Experience working with wireless or telecommunication technologies preferred

  • Exceptional relationship building skills

  • Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers) 

  • Able to work any shift during a 24 hour period, including weekends and holidays

  • Able to work in a cubicle environment with multiple distractions and interruptions throughout the day.

  • Able to sit for prolonged periods of time and to listen to customers via phone and review customer history and information via computer

  • Exceptional oral and written communication skills in both English and German

  • Ability to read, write and speak in German

What makes our staff passionate about Geotab?
  • Table Tennis at the office - bring your own bat!

  • Great accommodation (height-adjustable desks)

  • Light breakfast served daily (cereals, bars, and fresh fruit)

  • Hot lunch or fresh sandwiches served every other Friday

  • Geotab-sponsored sports teams and social events

  • Full medical benefits & 4% 401k company matching RSP (full-time employees only)

Our Core Values
Geotab is shaping the future of telematics. Using leading technology, we embrace change and challenge the status quo. To stay ahead of the curve, we keep Geotabbers energized with data bootcamps, course subsidies, Friday lunches and more. We believe collaboration leads to innovation; our teams stretch across floors, cities and continents. All employees, from the CEO to the summer students, maintain an open-door policy. Whether we’re fine-tuning our products, or boosting our office culture, we’re building a foundation for long-term success. To us, this means safer roads, more efficient fleets and a team of dynamic Geotabbers!
Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge.

See what's happening @InsideGeotab