Geotab Careers

Product Support Intern

Basis:

Student

Team:

Product Support

Location:

Oakville, ON, Canada

Who is Geotab
Geotab, a global leader in connected transportation and IoT, is one of the fastest-growing technology companies in North America and a certified “Great Place to Work.” Each day, Geotab processes billions of data points from over 1.8 million connected vehicles. Geotab extracts actionable insights from this data, empowering businesses to track and manage fleets of every size. Geotab’s hardware devices, software platforms and applications help keep drivers in over 130 countries compliant, safe and efficient. Global demand for telematics is increasing and Geotab is leading the way. Are you ready to join us? To see what it’s like to be a Geotabber, follow us @InsideGeotab on Instagram, Twitter or Facebook today!
Who are we looking for
We are looking for amazing talent who can contribute to our efforts and deliver results! Geotab is seeking an Intern who will immediately contribute to the organization and the Customer Experience team efforts. If you love technology and event planning, are well organized, and are keen to join an industry leader — we would love to hear from you!
What are the details of this position
As a Product Support Specialist your key area of responsibility will be creating Customer loyalty and satisfaction through one contact resolution of Geotab related inquiries. You will need to work closely with Operations, Sales and other internal support teams. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will know and demonstrate practices and processes for establishing and retaining customer relationships and creating customer satisfaction. You will also understand the Geotab devices, accessories and portals including troubleshooting protocols and applications.
Duties and Tasks/Essential Functions
  • Support client, carrier and Sales Team by providing phone, chat and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation and troubleshooting

  • Supports carrier demo and product trial programs

  • Coordinates with all departments in the management of the return/exchange process for Geotab devices and accessories from case origin to completion, including communication to the customer

  • Knowledge of business writing, grammar and mechanics used in speaking and writing with Customers and co-workers

  • Customer feedback and follow-through

  • Creating/maintaining documentation and internal communications

Experience/Skills Required
  • In the process of completing a University Degree.

  • Strong communication, organization, and time management skills, as well as a willingness to learn and strong work ethic.

  • Familiarity with Google Suite for business (Sheets, Docs, Slides) is an asset.

  • Passion for technology and innovation.

  • Ability to multi-task and handle multiple projects at a time.

  • Ability to work well under pressure to meet deadlines in a team environment.

  • Internet savvy and accustomed to the use of automated systems

  • Exceptional relationship building skills

  • Demonstrated professionalism and poise

  • Technical background/knowledge a bonus

  • Passion for technology and innovation.

  • Passion for customer service and building company brand.

What makes our staff passionate about Geotab?
  • Table Tennis at the office - bring your own bat!

  • Great accommodation (brand new office building, height-adjustable desks)

  • Light breakfast served daily

  • Hot lunches or fresh sandwiches served every Friday

  • Geotab-sponsored sports teams and social events

  • Full medical benefits and 4% company matching RSP (full-time employees only)

Our Core Values
Geotab is shaping the future of telematics. Using leading technology, we embrace change and challenge the status quo. To stay ahead of the curve, we keep Geotabbers energized with data bootcamps, course subsidies, Friday lunches, and more. We believe collaboration leads to innovation; our teams stretch across floors, cities and continents. All employees, from the CEO to the summer students, maintain an open-door policy. Whether we’re fine-tuning our products, or boosting our office culture, we’re building a foundation for long-term success. To us, this means safer roads, more efficient fleets and a team of dynamic Geotabbers!
Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.

See what's happening @InsideGeotab