Technical Product Training Specialist

Basis:

Permanent - Full Time

Area of Interest:

Human Resources

Location:

Las Vegas, NV, USA

Who we are

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook.

Who you are

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Product Training Specialist who will focus on delivering technical product training programs for both classroom and online use to internal customer-facing teams. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you’ll do

The Technical Product Training Specialist is responsible for developing technical program training programs in order to train others to develop skills that will make them better technical professionals using Geotab's products. This position will help design, implement and deliver learning modules for both classroom and online use. These modules will be used to onboard and train new employees, existing employees and managers throughout the organization. This position will collaborate with stakeholders and business partners to develop learning solutions that align business needs with learning objectives.

How you'll make an impact
  • Deliver and facilitate Geotab product training and education via live classroom, onsite training, video conference and one-on-one training for employees globally.

  • Design and develop creative, high-quality, interactive product learning content for remote and classroom training, including lesson plans, facilitator guides, participant materials, videos, practical exercises, engaging activities, training handouts and evaluations.

  • Ensure all recurring product learning programs are updated on a regular basis to encompass program, product, service delivery, procedural and technology changes.

  • Work with tight deadlines and provide valuable input on projects to enhance and customize product training processes that exceed operational needs.

  • Develop effective project plans to facilitate the building of learning programs and curriculum to close gaps identified.

  • Ensure all product orientation content is current, engaging and impactful and makes a first impression and experience that matches Geotab’s branding.

  • Determine the overall effectiveness of programs and make recommendations for improvements.

  • Create engaging learning content, activities, and compelling course curriculum through the application of adult instructional design principles.

  • Provide practice and activities that enhance the learning process combined with supporting material/media (audio, video, role-plays, games, etc.) to foster an effective and hands-on learning environment.

  • Devise assessment, such as tests or knowledge checks and feedback forms, to measure the effectiveness of the programs along with suggestions and recommendations on how to leverage that data to improve the efficacy of learning content.

  • Collaborate with key business partners and teams to research, recommend appropriate tools or training as well as coordinate and schedule training-related events.

  • Develop and implement globally aligned onboarding and technical training programs for employees globally.

  • Coordinate, facilitate and oversee internal training sessions on Geotab products.

  • Partner and collaborate with the Learning & Development Department, leaders, teams and SMEs to ensure all product training content is current and engaging.

  • Support communication of training initiatives throughout the organization.

What you'll bring to this role
  • Post-Secondary Diploma/Degree Specialization in Technical Training, Education, Adult Learning, Learning & Development or a related field.

  • Professional certification in training is highly valued.

  • Minimum of 5 years of professional training experience is required.

  • Experience designing technical product training course content.

  • Knowledge of modern training techniques and tools in technical subjects.

  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.

  • Knowledge of adult training principles and concepts, instructional methods and training techniques including learning theory, group and individual teaching techniques, instructional and assessment strategies.

  • Demonstrated knowledge of instructional design and adult learning theory.

  • Passion for teaching, motivating and coaching, with the ability to create and sustain strong working partnerships with all stakeholders across the organization.

  • Excellent organizational skills, high attention to quality, detail and accuracy, combined with the ability to manage multiple high priority tasks.

  • Flexible and adaptable, able to embrace and champion change at short notice.

  • Absolute Team player - High energy, enthusiasm & proactive approach to problem-solving.

  • Excellent communication skills, both verbal and written, with the ability to train different audiences effectively.

  • Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.

  • Strong analytical skills with the ability to problem-solve to well-judged decisions.

  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.

  • Strong interpersonal relationship building skills.

  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).

  • Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, sales teams, and technology teams.

  • Possess strong organizational skills and be able to balance roles in order to drive efficiency and delivery across multiple strategic priorities.

Why job seekers choose Geotab

Work from home and flex work arrangements

Baby bonus

Home office reimbursement program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Full medical benefits & 4% 401k company matching RSP (full-time employees only)

How we work

At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. Click here to learn more about what happens with your personal data.

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