Geotab Careers

Senior Customer Success Specialist


Full Time


Customer Success


Oakville, ON, Canada

Who is Geotab
Geotab, a global leader in connected transportation and IoT, is one of the fastest-growing technology companies in North America and a certified “Great Place to Work.” Each day, Geotab processes billions of data points from over 1.8 million connected vehicles. Geotab extracts actionable insights from this data, empowering businesses to track and manage fleets of every size. Geotab’s hardware devices, software platforms and applications help keep drivers in over 130 countries compliant, safe and efficient. Global demand for telematics is increasing and Geotab is leading the way. Are you ready to join us? To see what it’s like to be a Geotabber, follow us @InsideGeotab on Instagram, Twitter or Facebook today!
Who are we looking for
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Success Specialist who will partner with our end Customers to fulfill their business needs and objectives using the Geotab platform. If you love technology, can develop meaningful Customer relationships, have experience with all levels of corporate communication, are innovative in your thinking, can drive growth and are keen to join a leading-edge technology firm, we would love to hear from you!
What are the details of this position
As a Senior Customer Success Specialist (Sr CSS), you’ll work directly with Geotab’s large business Customers to ensure they are leveraging the Geotab platform to accomplish their organization’s objectives. The Sr CSS will engage Customers to understand what success looks like for their organization, highlight relevant industry benchmarks and nurture the Customer relationship through meaningful touch-points at regular intervals. The Sr CSS will evaluate relevant metrics (CSAT, Net Promoter and Churn Risk) and independently craft engagement strategies to ensure best-in-class CX. Additionally, the Sr CSS will monitor their Customers’ support tickets and escalate as required to ensure a timely resolution. The Sr CSS will be expected to mentor junior Customer Success Specialists and share best practices to elevate the level of performance of the Customer Success Team. As a key member of the Customer Success Team, the Sr CSS will be expected to identify product and process improvements to continue to evolve our product and service offerings.
Duties and Tasks/Essential Functions
  • Understand the goals, requirements and challenges of large business Customers, and layer that with industry benchmarks to create meaningful recommendations

  • Promote and drive platform adoption by collaborating with Customers on the creation of measurable goals

  • Leverage relevant use cases to help meet Customer needs and create Customer lifetime value and loyalty by actively providing cross sell opportunities and facilitating Marketplace solutions

  • Use your technical expertise to speak in detail on all aspects of the Geotab platform, including the Marketplace, to promote Customer loyalty

  • Work closely with our Product Support, Implementation and Retention Teams to ensure Customer success after their first 90 days

  • Deliver a best-in-class Customer experience by navigating churn indicators and leveraging a holistic view of the Customer life cycle, including various data sets

  • Remain current on industry trends, Geotab products, services and partnerships, and competitors’ products and services; attend relevant conferences, seminars etc.

Experience/Skills Required
  • 3+ years experience on a Customer Success (Account Management/Consultation) Team within a technology company,  SaaS preferred

  • 1.5+ years of experience providing Customer Success services directly with organizations of 100+ employees

  • Bachelor's degree in Business Management, Marketing, Communications or Technology related field, or 2 additional years of equivalent experience

  • Exemplary interpersonal, written communication and presentation skills to articulate complex information and action plans to all levels

  • Ability to manage multiple tasks/projects simultaneously and engage in complex problem solving

  • Experience building reports to enable business decision-making

  • Advanced Excel skills, Excel Master preferred

  • Experience leveraging Customer Success tools/systems to complete workflows, Salesforce (Lightning) preferred

  • Reporting Analyst or Business Analyst experience preferred

What makes our staff passionate about Geotab?
  • Table Tennis at the office - bring your own bat!

  • Great accommodation (brand new office building, height-adjustable desks)

  • Light breakfast served daily

  • Hot lunches or fresh sandwiches served every Friday

  • Geotab-sponsored sports teams and social events

  • Full medical benefits and 4% company matching RSP (full-time employees only)

Our Core Values
Geotab is shaping the future of telematics. Using leading technology, we embrace change and challenge the status quo. To stay ahead of the curve, we keep Geotabbers energized with data bootcamps, course subsidies, Friday lunches, and more. We believe collaboration leads to innovation; our teams stretch across floors, cities and continents. All employees, from the CEO to the summer students, maintain an open-door policy. Whether we’re fine-tuning our products, or boosting our office culture, we’re building a foundation for long-term success. To us, this means safer roads, more efficient fleets and a team of dynamic Geotabbers!
Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.

See what's happening @InsideGeotab