Geotab Careers

Customer Success Specialist

Basis:

Full Time

Team:

Customer Success

Location:

Las Vegas, NV, USA

Who is Geotab
Geotab, a global leader in connected transportation and IoT, is one of the fastest-growing technology companies in North America and a certified “Great Place to Work.” Each day, Geotab processes billions of data points from over 1.8 million connected vehicles. Geotab extracts actionable insights from this data, empowering businesses to track and manage fleets of every size. Geotab’s hardware devices, software platforms and applications help keep drivers in over 130 countries compliant, safe and efficient. Global demand for telematics is increasing and Geotab is leading the way. Are you ready to join us? To see what it’s like to be a Geotabber, follow us @InsideGeotab on Instagram, Twitter or Facebook today!
Who are we looking for
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Success Specialist who will partner with our end customers to help translate their business needs and objectives into their use of the Geotab platform. If you love technology, are able to develop meaningful customer relationships, have experience with all levels of corporate communication, are innovative in your thinking, can drive growth and are keen to join a leading edge technology firm - we would love to hear from you!
What are the details of this position
As a Customer Success Specialist, you’ll work directly with Geotab’s Medium-Size Business customers to ensure they are leveraging the Geotab platform to accomplish their organization’s objectives. The CSS will engage customers to understand what success looks like for their organization and nurture the customer relationship through thoughtful touchpoints at a regular interval. The CSS will evaluate relevant metrics (CSAT and Churn risk) and independently craft engagement strategies to ensure best in class customer experience. Additionally, the CSS will monitor their customers’ support tickets and escalate as required to ensure a timely resolution. As a core member of the Customer Success Team, the CSS will be expected to identify product and process improvements to continue to evolve our product and service offerings.
Duties and Tasks/Essential Functions
  • Ensure that all assigned accounts are engaged at least quarterly with meaningful communication that adds value to the customer's experience

  • Promote and drive platform adoption by collaborating with customers on the creation of measurable goals aligned with their objectives

  • Use your technical expertise to become a product SME, ensuring the ability to speak in detail on all aspects of the Geotab platform and leveraging that expertise to ensure customer loyalty through the completion of valuable touchpoints for all assigned accounts

  • Work closely with our Product Support, Implementation, and Retention Teams to ensure customer success after their first 90 days

  • Navigate churn indicators and leverage CSAT results to engage additional resources as needed

  • Remain current on industry trends, Geotab products, services, partnerships, and our competitors’ products and services; attend relevant conferences, seminars etc

  • Engage in continuous learning opportunities including Excel Master (company-sponsored)

Experience/Skills Required
  • Bachelor's Degree in Business Management, Marketing, Communications, or Technology related field, or 2 additional years equivalent experience

  • 2+ years experience on a Customer Success (Account Management/Consultation) Team within a technology company,  SaaS preferred

  • 1+ years of experience providing implementation services directly with organizations of 20+ employees

  • Excellent interpersonal, verbal and written skills to articulate information and action plans to all levels

  • Ability to adapt and thrive in a constantly changing environment

  • Ability to manage multiple tasks/ projects simultaneously and engage in problem solving

  • Intermediate Excel skills

  • Passport Required

  • Experience leveraging Customer Success tools/systems to complete workflows, Salesforce (Lightning) preferred

  • Bilingual in Spanish or French preferred

What makes our staff passionate about Geotab?
  • Table Tennis at the office - bring your own bat!

  • Great accommodation (height-adjustable desks)

  • Light breakfast served daily (cereals, bars, and fresh fruit)

  • Hot lunch or fresh sandwiches served every other Friday

  • Geotab-sponsored sports teams and social events

  • Full medical benefits & 4% 401k company matching RSP (full-time employees only)

Our Core Values
Geotab is shaping the future of telematics. Using leading technology, we embrace change and challenge the status quo. To stay ahead of the curve, we keep Geotabbers energized with data bootcamps, course subsidies, Friday lunches and more. We believe collaboration leads to innovation; our teams stretch across floors, cities and continents. All employees, from the CEO to the summer students, maintain an open-door policy. Whether we’re fine-tuning our products, or boosting our office culture, we’re building a foundation for long-term success. To us, this means safer roads, more efficient fleets and a team of dynamic Geotabbers!
Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge.

See what's happening @InsideGeotab