Direct Accounts Advisor (Remote)

Basis:

Permanent - Full Time

Area of Interest:

Customer Solutions Services

Location:

USA

Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook. Join our talent network to learn more about job opportunities and company news.

Geotab cares about your safety. You may be required to be vaccinated based on the nature of your work (ex: travel requirements) or due to changing local governmental health requirements.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Direct Accounts Advisor who will be responsible for the ongoing care of our direct customers and development of new business within those relationships, providing vision for account growth and the associated execution plan. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you’ll do:

As a Direct Accounts Advisor you will focus efforts on account growth with a broad scope, ideally increasing engagement across all parts of the product in addition to expanding device subscriptions, with the ultimate goal of driving both customer satisfaction and revenue.

Geotab’s Direct Accounts are made up of some of our largest and most exciting customers. These customers do not leverage traditional reseller relationships, and require special support to achieve their unique goals with Geotab’s suite of products. These customers are tackling industry level problems in unique ways by applying the capabilities Geotab can offer them.

How you’ll make an impact
  • Function as the reseller to the Direct Customers of Geotab. Be the liaison between, Customers, Finance and Product to ensure our customers' voice is being heard.

  • Manage the customer relationship and help manage allocation of team resources against customer priorities.

  • Create, evaluate, and implement strategic engagement plans for the growth and development of opportunities across direct customers.

  • Devise and deploy all business development goals and objectives pertaining to the growth in existing customer base to additional markets around the globe.

  • Develop a deep knowledge base of the industry and maintain top-of-mind awareness of complexities of multinational accounts and how to meet their needs.

  • Attend trade shows and speak at conferences to build relationships, brand presence, and thought leadership and identify potential new business opportunities.

  • Develop Quarterly Business Reviews with the Signature team for the Direct Accounts.

  • Assist in the creation and follow up on orders, RMAs and tickets as needed.

  • Collaborate with leadership to develop short and long term strategic plans to increase the Direct accounts engagement with the Geotab ecosystem.

What you’ll bring to this role
  • 5-8 years experience in enterprise account management or a similar role.

  • Proven track record in developing new business in existing accounts.

  • Experience in the telematics industry.

  • Strong aptitude for understanding technical and business requirements.

  • Able to anticipate and understand customer’s needs and provide viable solutions.

  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.

  • Excellent verbal and written communication skills, including comfort with delivering presentations and training.

  • Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.

  • Strong analytical skills with the ability to problem solve to well-judged decisions.

  • Strong time management skills, an effective multi-tasker.

  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.

  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Customer Relationship Management (CRM) tools.

  • Entrepreneurial mindset and comfortable in a flat organization.

If you don't see yourself fully reflected in every job requirement listed above, we still encourage you to apply.

Why job seekers choose Geotab

Work from home and flex work arrangements

Baby bonus

Home office reimbursement program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Full medical benefits & 4% 401k company matching RSP

*The above are offered to full-time permanent employees only

How we work

At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. Click here to learn more about what happens with your personal data.

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