Las Vegas, NV, USA
Salesforce technical lead for Geotab’s digital support offerings with extensive experience with large project team involved in implementing Salesforce Communities Projects
Gather functional and design requirements from business stakeholders and implement those requirements on the Salesforce Customer Community site
Help configure out-of-the-box features of customer service template and align with content needs.
Work closely with the design team on user interface design and branding (themes); versed in delivering responsive websites.
Provide expertise to the Salesforce configuration team and web development team, especially as technical SME in Salesforce Community Cloud, and Salesforce Knowledge
Build custom real-time integrations between SFDC and other software platforms/tools
Ensure the best possible quality of the application by performing quality assurance assessments before release
Identify bugs and align with requirements during debugging
Collaborate with various internal departments, including Sales, Marketing, NPI team, Solutions Engineering, Software, Product, and Operations, to ensure Salesforce environment supports internal needs relating to functionality and performance
Design custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, visualforce pages, dashboards, email generation, and Lightning web components according to application requirements
Periodically scheduled work efforts to assess and analyze the operational process to find and implement new efficiencies
Maintain the Salesforce code-base within Gitlab
Translate functional requirements into technical design for review and developer documentation
Create and update solution design specifications to create new functionality in Salesforce.com platform and to enhance/fix existing functionality
Participate in testing, continuous testing during the development cycle and support UAT sessions
Works effectively individually, with team members, and customers toward customer satisfaction and success.
Conduct gap analysis identifying any business needs that cannot be met with out-of-the-box functionality.
Bachelor’s degree in Computer Science or a related field is required
5+ years working on the Salesforce.com platform in an admin or developer capacity
3+ years experience as Salesforce developer working with APEX, Visualforce and the Web Services API is preferred
1+ years Community Cloud experience
Salesforce credentials (e.g. Platform Developer I, II, Salesforce Administrator, Platform App Builder, Community Cloud certification) preferred
3+ years experience with consumer-facing design implementation. Experience in digital customer experience a plus.
Strong understanding of Community Cloud, particularly Lightning Communities (custom component authoring, theme layouts, branding, etc.)
Extensive experience in developing Lightning Web Components (LWC), Aura Components, Apex Classes, Triggers, Visualforce pages, writing Workflows, Integrations, Force.com API and its editors are required
Experience with Test-driven Development (TDD) and Continuous Integration (CI) process is a plus
AMPscript coding experience is a nice to have
Ability to communicate with business stakeholders and provide consultation on Salesforce solutions is required
Experience working in an Agile software development environment is highly desirable
Deep understanding of Knowledge-Centered Service strategy and Salesforce Lightning Knowledge
Competent using Git basic features (e.g. checkout, commit, branching, merging).
Excellent understanding of Salesforce sharing and visibility (profiles, permission sets, sharing rules, roles, etc.)
Ability to perform production deployments with Salesforce deployment tools as needed.
Strong problem-solving, analytic, conceptual and critical thinking skills
Excellent communication and troubleshooting skills
Familiar with delivering across an ecosystem, partnering with colleagues in IT, Sales Ops, Marketing, Product Management and Digital Experience
Knowledge of testing frameworks, i.e. Jest, Selenium
Experience with Salesforce Marketing Cloud
Experience on integration platforms & tools like MuleSoft and Informatica
Table Tennis at the office - bring your own bat!
Great accommodation (height-adjustable desks)
Light breakfast served daily (cereals, bars, and fresh fruit)
Hot lunch or fresh sandwiches served every other Friday
Geotab-sponsored sports teams and social events
Full medical benefits & 4% 401k company matching RSP (full-time employees only)