Geotab Careers

Salesforce Community Cloud Developer

Basis:

Full Time

Team:

Internal Development

Location:

Las Vegas, NV, USA

Who is Geotab
Geotab, a global leader in connected transportation and IoT, is one of the fastest-growing technology companies in North America and a certified “Great Place to Work.” Each day, Geotab processes billions of data points from over 1.8 million connected vehicles. Geotab extracts actionable insights from this data, empowering businesses to track and manage fleets of every size. Geotab’s hardware devices, software platforms and applications help keep drivers in over 130 countries compliant, safe and efficient. Global demand for telematics is increasing and Geotab is leading the way. Are you ready to join us? To see what it’s like to be a Geotabber, follow us @InsideGeotab on Instagram, Twitter or Facebook today!
Who we are looking for
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Salesforce Community Cloud Developer who will be responsible to develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client/reseller requirements, and company goals. If you love technology, are passionate about building high performance applications and are keen to join an industry leader — we would love to hear from you!
What are the details of this position
As a Salesforce Community Cloud Developer, you will develop Geotab’s Salesforce.com platform to enable effective and efficient execution of digital customer service best practices through the delivery of Online Community, Knowledge Base, User Support, Case Management, Data Management, Configuration, and Development. You will be able to translate functional requirements into technical requirements and communicate with Internal Support Systems, IT, Security, project managers, other Salesforce administrators/developers, and other stakeholders to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment. The individual in this position will be responsible for, but not limited to, defining solution specifications from business requirements document, configure/build/customize Salesforce Service Cloud, Community Cloud, and Knowledge applications solutions.
Duties and Tasks/Essential Functions
  • Salesforce technical lead for Geotab’s digital support offerings with extensive experience with large project team involved in implementing Salesforce Communities Projects

  • Gather functional and design requirements from business stakeholders and implement those requirements on the Salesforce Customer Community site

  • Help configure out-of-the-box features of customer service template and align with content needs.

  • Work closely with the design team on user interface design and branding (themes); versed in delivering responsive websites.

  • Provide expertise to the Salesforce configuration team and web development team, especially as technical SME in Salesforce Community Cloud, and Salesforce Knowledge

  • Design and build high-performance, reusable, and reliable Apex code and JavaScript in line with software development best practices

  • Build custom real-time integrations between SFDC and other software platforms/tools

  • Ensure the best possible quality of the application by performing quality assurance assessments before release

  • Identify bugs and align with requirements during debugging

  • Collaborate with various internal departments, including Sales, Marketing, NPI team, Solutions Engineering, Software, Product, and Operations, to ensure Salesforce environment supports internal needs relating to functionality and performance

  • Design custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, visualforce pages, dashboards, email generation, and Lightning web components according to application requirements

  • Periodically scheduled work efforts to assess and analyze the operational process to find and implement new efficiencies

  • Maintain the Salesforce code-base within Gitlab

  • Translate functional requirements into technical design for review and developer documentation

  • Create and update solution design specifications to create new functionality in Salesforce.com platform and to enhance/fix existing functionality

  • Participate in testing, continuous testing during the development cycle and support UAT sessions

  • Works effectively individually, with team members, and customers toward customer satisfaction and success.

  • Conduct gap analysis identifying any business needs that cannot be met with out-of-the-box functionality.

Experience/Skills Required
  • Bachelor’s degree in Computer Science or a related field is required

  • 5+ years working on the Salesforce.com platform in an admin or developer capacity

  • 3+ years experience as Salesforce developer working with APEX, Visualforce and the Web Services API is preferred

  • 3+ years experience with HTML, CSS, and JavaScript

  • 1+ years Community Cloud experience

  • Salesforce credentials (e.g. Platform Developer I, II, Salesforce Administrator, Platform App Builder, Community Cloud certification) preferred

  • 3+ years experience with consumer-facing design implementation. Experience in digital customer experience a plus.

  • Strong understanding of Community Cloud, particularly Lightning Communities (custom component authoring, theme layouts, branding, etc.)

  • Extensive experience in developing Lightning Web Components (LWC), Aura Components, Apex Classes, Triggers, Visualforce pages, writing Workflows, Integrations, Force.com API and its editors are required

  • Experience with Test-driven Development (TDD) and Continuous Integration (CI) process is a plus

  • AMPscript coding experience is a nice to have

  • Ability to communicate with business stakeholders and provide consultation on Salesforce solutions is required

  • Experience working in an Agile software development environment is highly desirable

  • Deep understanding of Knowledge-Centered Service strategy and Salesforce Lightning Knowledge

  • Competent using Git basic features (e.g. checkout, commit, branching, merging).

  • Excellent understanding of Salesforce sharing and visibility (profiles, permission sets, sharing rules, roles, etc.)

  • Ability to perform production deployments with Salesforce deployment tools as needed.

  • Strong problem-solving, analytic, conceptual and critical thinking skills

  • Excellent communication and troubleshooting skills

  • Familiar with delivering across an ecosystem, partnering with colleagues in IT, Sales Ops, Marketing, Product Management and Digital Experience

  • SFDX experience

  • Knowledge of testing frameworks, i.e. Jest, Selenium

  • Experience with Salesforce Marketing Cloud

  • Experience on integration platforms & tools like MuleSoft and Informatica

What makes our staff passionate about Geotab?
  • Table Tennis at the office - bring your own bat!

  • Great accommodation (height-adjustable desks)

  • Light breakfast served daily (cereals, bars, and fresh fruit)

  • Hot lunch or fresh sandwiches served every other Friday

  • Geotab-sponsored sports teams and social events

  • Full medical benefits & 4% 401k company matching RSP (full-time employees only)

Our Core Values
Geotab is shaping the future of telematics. Using leading technology, we embrace change and challenge the status quo. To stay ahead of the curve, we keep Geotabbers energized with data bootcamps, course subsidies, Friday lunches and more. We believe collaboration leads to innovation; our teams stretch across floors, cities and continents. All employees, from the CEO to the summer students, maintain an open-door policy. Whether we’re fine-tuning our products, or boosting our office culture, we’re building a foundation for long-term success. To us, this means safer roads, more efficient fleets and a team of dynamic Geotabbers!
Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge.

See what's happening @InsideGeotab