Who we are
Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog
and follow us @InsideGeotab on Instagram
Who you are
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Customer Success Specialist who will partner with our end Customers to fulfill their business needs and objectives using the Geotab platform. If you love technology, can develop meaningful Customer relationships, have experience with all levels of corporate communication, are innovative in your thinking, can drive growth and are keen to join a leading-edge technology firm, we would love to hear from you!
What you’ll do:
As a Senior Customer Success Specialist (Sr CSS), you’ll work directly with Geotab’s large business Customers to ensure they are leveraging the Geotab platform to accomplish their organization’s objectives. The Sr CSS will engage Customers to understand what success looks like for their organization, highlight relevant industry benchmarks and nurture the Customer relationship through meaningful touch-points at regular intervals. The Sr CSS will evaluate relevant metrics (CSAT, Net Promoter and Churn Risk) and independently craft engagement strategies to ensure best-in-class CX. Additionally, the Sr CSS will monitor their Customers’ support tickets and escalate as required to ensure a timely resolution. The Sr CSS will be expected to mentor junior Customer Success Specialists and share best practices to elevate the level of performance of the Customer Success Team. As a key member of the Customer Success Team, the Sr CSS will be expected to identify product and process improvements to continue to evolve our product and service offerings.
How you’ll make an impact
Understand the goals, requirements and challenges of large business Customers, and layer that with industry benchmarks to create meaningful recommendations
Promote and drive platform adoption by collaborating with Customers on the creation of measurable goals
Leverage relevant use cases to help meet Customer needs and create Customer lifetime value and loyalty by actively providing cross sell opportunities and facilitating Marketplace solutions
Use your technical expertise to speak in detail on all aspects of the Geotab platform, including the Marketplace, to promote Customer loyalty
Work closely with our Product Support, Implementation and Retention Teams to ensure Customer success after their first 90 days
Deliver a best-in-class Customer experience by navigating churn indicators and leveraging a holistic view of the Customer life cycle, including various data sets
Remain current on industry trends, Geotab products, services and partnerships, and competitors’ products and services; attend relevant conferences, seminars etc.
What you’ll bring to this role
3 years experience on a Customer Success (Account Management/Consultation) Team within a technology company, SaaS preferred
1.5 years of experience providing Customer Success services directly with organizations of 100+ employees
Bachelor's degree in Business Management, Marketing, Communications or Technology related field, or 2 additional years of equivalent experience
Exemplary interpersonal, written communication and presentation skills to articulate complex information and action plans to all levels
Ability to manage multiple tasks/projects simultaneously and engage in complex problem solving
Experience building reports to enable business decision-making
Advanced Excel skills, Excel Master preferred
Experience leveraging Customer Success tools/systems to complete workflows, Salesforce (Lightning) preferred
Reporting Analyst or Business Analyst experience preferred
Why job seekers choose Geotab
Work from home and flex work arrangements
Home office reimbursement program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Full medical benefits & 4% 401k company matching RSP (full-time employees only)
How we work
At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. Click here
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