Geotab Careers

Customer Success Specialist

Basis:

Full Time

Team:

Customer Success

Location:

Oakville, ON, Canada

Who is Geotab
Geotab, a global leader in connected transportation and IoT, is one of the fastest-growing technology companies in North America and a certified “Great Place to Work.” Each day, Geotab processes billions of data points from over 1.8 million connected vehicles. Geotab extracts actionable insights from this data, empowering businesses to track and manage fleets of every size. Geotab’s hardware devices, software platforms and applications help keep drivers in over 130 countries compliant, safe and efficient. Global demand for telematics is increasing and Geotab is leading the way. Are you ready to join us? To see what it’s like to be a Geotabber, follow us @InsideGeotab on Instagram, Twitter or Facebook today!
Who are we looking for
Do you love working with people? Does the fast-paced world of telematics excite you? Are you always wondering, “How can I make this better?” If so, you might be the newest member of our Customer Success Team. Customer Success Specialists partner with our end users to help them get the most out of Geotab's product suite, depending on their specific business needs and objectives. Specialists also help us discover our Customers’ current and future priorities, and we respond to their valuable feedback with new and improved products. Customer Success Specialists must love technology and have experience with all levels of corporate communication. Why not apply today?
What are the details of this position
As a Customer Success Specialist (CSS), you’ll work directly with Geotab’s Medium-Size Business Customers to ensure they are leveraging the Geotab platform to accomplish their organization’s objectives. The CSS will engage Customers to understand what success looks like for their organization and nurture the Customer relationship through thoughtful touchpoints at regular intervals. The CSS will evaluate relevant metrics (CSAT and Churn risk) and independently craft engagement strategies to ensure best-in-class CX. Additionally, the CSS will monitor their Customers’ support tickets and escalate as required to ensure a timely resolution. As a core member of the Customer Success Team, the CSS will be expected to identify product and process improvements to continue to evolve our product and service offerings.
Duties and Tasks/Essential Functions
  • Ensure that all assigned accounts are engaged with meaningful communication that adds value to the Customer's experience

  • Promote and drive platform adoption by collaborating with Customers on the creation of measurable goals aligned with their objectives

  • Use your technical expertise to become a product SME, ensuring the ability to speak in detail on all aspects of the Geotab platform and leveraging that expertise to ensure Customer loyalty through the completion of valuable touchpoints for all assigned accounts

  • Work closely with our Product Support, Implementation and Retention Teams to ensure Customer success after their first 90 days

  • Navigate churn indicators and leverage Customer Satisfaction results to engage additional resources as needed

  • Remain current on industry trends, Geotab products, services, partnerships, and our competitors’ products and services; attend relevant conferences, seminars etc

  • Engage in continuous learning opportunities

Experience/Skills Required
  • Bachelor's Degree in Business Management, Marketing, Communications or Technology related field, or 2 additional years equivalent experience

  • 2+ years experience on a Customer Success(Account Management/Consultation) Team within a technology company,  SaaS preferred

  • 1+ years of experience providing implementation services directly with organizations of 20+ employees

  • Excellent interpersonal, verbal and written skills to articulate information and action plans to all levels

  • Ability to adapt and thrive in a constantly changing environment

  • Ability to manage multiple tasks/ projects simultaneously and engage in problem solving

  • Intermediate Excel skills

  • Experience leveraging Customer Success tools/systems to complete workflows, Salesforce (Lightning) preferred

  • Bilingual in Spanish or French is an asset

What makes our staff passionate about Geotab?
  • Table Tennis at the office - bring your own bat!

  • Great accommodation (brand new office building, height-adjustable desks)

  • Light breakfast served daily

  • Hot lunches or fresh sandwiches served every Friday

  • Geotab-sponsored sports teams and social events

  • Full medical benefits and 4% company matching RSP (full-time employees only)

Our Core Values
Geotab is shaping the future of telematics. Using leading technology, we embrace change and challenge the status quo. To stay ahead of the curve, we keep Geotabbers energized with data bootcamps, course subsidies, Friday lunches, and more. We believe collaboration leads to innovation; our teams stretch across floors, cities and continents. All employees, from the CEO to the summer students, maintain an open-door policy. Whether we’re fine-tuning our products, or boosting our office culture, we’re building a foundation for long-term success. To us, this means safer roads, more efficient fleets and a team of dynamic Geotabbers!
Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.

See what's happening @InsideGeotab