Server Operations Engineering, Team Lead

Basis:

Permanent - Full Time

Area of Interest:

Technical Services

Location:

Oakville, ON, Canada

Who we are

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook.

Who you are

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Server Operations Engineering, Team Lead who will be able to quickly contribute to the Server Operations team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!

Please note: We have adopted a hybrid working model in response to covid 19. Eligible candidates must be able to travel to one of our Geotab offices in the following locations: Oakville, ON.

What you'll do

The Server Operations Engineering, Team Lead coaches and mentors the Server Operations Team in the day-to-day technical operations and efficient functioning of Geotab’s server and software applications. This position will also act as the escalation point for any products and associated vendors pertaining to server operations.

How you'll make an impact
  • Manage team expectations with regards to task assignments, work arrangements, and other department expectations.

  • Communicate root cause analysis and related preventative actions to strategic partners.

  • Develop and implement strategies with their team to identify solutions for server operations.

  • Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.

  • Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance.

  • Conduct team meetings relating to communicating employee tasks and continuing expectations.

  • Provide expert project leadership and guidance to the team as SME.

  • Oversee the activities and performance of direct reports:

  • Provide direction, coaching, and mentorship to the team.

  • Engage in the development of the team by coaching, providing feedback, identifying areas of growth, and training opportunities.

  • Collaborate and support employees during the performance management process, meeting KPAs, and career development planning.

  • Support Geotab global strategic initiatives.

What you'll bring to this role
  • 3-5 years experience in server operations or a similar role.

  • 1-3 years experience developing or managing teams.

  • Strong troubleshooting skills; systematic problem solving approach.

  • Experience with Powershell,Python, SQL, and Linux-based systems.

  • Highly organized and able to manage multiple tasks and projects simultaneously.

  • Strong project management skills; able to identify needs, develop effective solutions, and manage projects through to completion.

  • Excellent verbal and written communication skills, including comfort with delivering presentations and training.

  • Proven track record of coaching a team to success against evolving performance targets.

  • Leadership experience in a team-oriented workplace.

  • Success with coaching and development of employees.

  • Strong interpersonal relationship building skills.

  • Strong analytical skills with the ability to problem solve to well-judged decisions.

  • Strong team player with the ability to engage with all levels of the organization.

  • Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).

  • Entrepreneurial mindset and comfortable in a flat organization.

  • Post-secondary Diploma/Degree specialization in Engineering, Computer Science or a related field.

Why job seekers choose Geotab

Work from home and flex work arrangements

Baby bonus

Home office reimbursement program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits (full-time employees only)

Retirement savings program (full-time employees only)

How we work

At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.

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