All
All

Customer Experience Intern (Winter 2022)

Basis:

Student - Internship / Co-op

Area of Interest:

Support

Location:

Oakville, ON, Canada

Who we are

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook.

At Geotab, all staff must be fully vaccinated in order to be eligible to work in our North American offices at this time. Accordingly, any job offer for an onsite position resulting from this posting will be conditional upon the successful candidate providing evidence of full vaccination. Accommodations may be made for those who cannot be vaccinated based on medical or other legally protected grounds.

Geotab policies and requirements are subject to change based on local or federal guidelines.

Who you are

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Experience Intern who with training, will be able to quickly contribute to the Customer Experience team. If you love technology, are passionate about solving technical problems and are keen to join an industry leader — we would love to hear from you!

What you'll do

In this role, you will be responsible for assisting the VP of Customer Experience and Technical Operations with day to day administrative duties. To be successful in this role you will be a self-starter with strong verbal and communication skills. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you'll make an impact
  • Continuously grow company knowledge on a Bi-Weekly basis by attending new hire training throughout internship as well as meeting with team leads, managers, and subject matter experts.

  • Attend Bi-Weekly webinars as needed to stay on top of market trends, providing a condensed bullet point list and presentation on value-add for informational purposes that may improve the Customer Experience.

  • Seek out other CX leaders, as designated by AVP and VP of CX, for projects and tasks when all current tasks and projects are up to date.

  • Provide meeting minutes and action items for weekly CX meetings, as invited, to ensure that the notes are distributed the same day and appropriate action items are assigned.

  • Maintain a positive customer experience as new tasks and projects are presented

  • Learns the operational workings of the CX department assigned by observing Team Members, participating in meetings, asking questions, and evaluating services

  • Assist in the coordination of CX team member feedback on new systems and tools via survey quarterly

What you'll bring to this role
  • Displays excellent written and oral communication skills.

  • High accuracy and meticulous attention to detail.

  • Demonstrates strong computer proficiency.

  • A strong team-player with the ability to engage with all levels of the organization.

  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Salesforce, and cloud based PBX platforms.

  • Able to work under pressure and respond to fast changing priorities and deadlines.

  • Excellent analytical, decision-making, problem-solving, teamwork, and time management skills while maintaining an attention to detail.

  • Pursuing a university degree in communication, business management or relating to position

Why job seekers choose Geotab

Work from home and flex work arrangements

Baby bonus

Home office reimbursement program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits (full-time employees only)

Retirement savings program (full-time employees only)

How we work

At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.

Apply now