Jira System Administrator


Permanent - Full Time

Area of Interest:

Technical Operations


Oakville, ON, Canada

Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook. Join our talent network to learn more about job opportunities and company news.

Geotab cares about your safety. You may be required to be vaccinated based on the nature of your work (ex: travel requirements) or due to changing local governmental health requirements.

Who you are

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Jira System Administrator who will become Subject-Matter Expert (SME) and will translate functional requirements into technical requirements, understand the performance impact of development changes and communicate with the internal technical teams and other stakeholders utilizing the Jira platform. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you’ll do

As a Jira System Administrator your key areas of responsibility will be performing application upgrades, build and deploy servers, and Devise, test, and deploy integrations. You will need to work closely with DevOps, Business Ops, and Development teams.

To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have strong analytical and project management skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you’ll make an impact
  • Assist the Jira team in maintaining established standards.

  • Communicate standards, procedures, changes, and maintenance outages to the Jira Scrum team and end users using approved communication tools.

  • Complete approved customization requests or suggest alternative technical solutions within established standards.

  • Customize workflows, fields, screens, permissions, notifications and issue type schemes.

  • Develop complex Jira workflows including project workflows, screen schemes, permission scheme, and notification schemes in Jira.

  • Evaluate and manage the usage of Atlassian add-ons in collaboration with the Business Systems Analyst.

  • Devise, test, and deploy integrations.

  • Develop code (Python, PowerShell, JavaScript, HTML, etc.) to interact with REST APIs.

  • Demonstrate proper troubleshooting techniques to fix any code bugs.

  • Perform application upgrades.

  • Build and deploy servers and re-index Jira when required.

  • Check logs for errors, address errors, and run the integrity checker.

  • Access logging and profiling information and set up logging levels for different packages.

  • Export/back up and import/restore Jira data to/from XML.

  • Create custom gadgets and make them available to users.

  • Configure Application Links that use an authentication type other than OAuth.

  • Configure SMTP mail server for Jira in collaboration with IT.

  • Set up OAuth 2.0 Integrations with Jira and Google.

  • Set up incoming mail handlers for JSM projects using OAuth 2.0.

  • Develop and maintain documentation and end user training materials.

  • Monitor and ensure the overall health of the application.

  • Consider security implications of all system changes, enhancements, upgrades, add-ons etc.

What you’ll bring to this role
  • Bachelor's degree in Computer Science, Technology, Engineering, or equivalent required

  • ACP-610 Managing Jira Projects for Data Center and Server preferred

  • 5+ years of experience in Jira administration.

  • 5-8 years of experience in software development.

  • 3+ years of experience with Jira APIs and Tool Integration.

  • 3+ years of experience with databases and SQL.

  • 2+ years of experience with cloud computing: GCE, AWS, Azure.

  • Specialized knowledge or expertise in programming languages such as Python or C#/Java.

  • Specialized knowledge or expertise in scripting languages such as PowerShell/Bash.

  • Experience in building reliable deployment strategies for Atlassian data center applications.

  • Experience in designing and maintaining a monitoring solution for Jira using Prometheus, New Relic, DataDog, Dynatrace or any other system.

  • Experience with Jira Configuration Manager.

  • Experience with self-hosted environments.

  • Ability to interpret business requirements and to estimate workload.

  • High accuracy and meticulous attention to detail.

  • Ability to work well under pressure and respond to fast changing priorities and deadlines.

  • Highly organized and able to manage multiple tasks and projects simultaneously.

  • Strong analytical skills with the ability to problem-solve.

  • Strong team player with the ability to engage with all levels of the organization.

  • Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Why job seekers choose Geotab

Work from home and flex work arrangements

Home office reimbursement program

Baby bonus & parental leave top up program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits

Retirement savings program

*The above are offered to full-time permanent employees only

How we work

At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.

Apply now