Support Engineering

Basis:

Permanent - Full Time

Area of Interest:

Technical Operations

Location:

Madrid, Spain

Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook. Join our talent network to learn more about job opportunities and company news.

Who you are

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Engineering Support, the maximum internal scaling point when important technical issues appear with previous experience in the automotive hardware solutions.

What you'll do:

As an Engineering Support, you will be in contact with the internal technical team in order to solve critical issues that affect our devices, based on real customer usage of our solutions.

How you'll make an impact
  • Provide prompt and accurate feedback to resellers.

  • Support resellers and internal resources through various modes of communication (e.g. phone, ticketing system, email and in person ) for all Geotab and integrated products.

  • Gather relevant information by evaluating and analyzing the symptoms to resolve technical hardware and software issues involving connectivity, installation and software inquiries.

  • Effectively manage issue queue

  • Ask customers targeted questions to quickly understand the root of the problem.

  • Ensure all issues are properly logged.

  • Prioritize and manage several open issues at one time.

  • Leverage knowledge learned from support issues and work with fellow subject matter experts to improve the reliability and operability of the Geotab products.

  • New product development testing as required.

  • Provide on-site support where applicable.

  • Complete ongoing training/research to stay current on new and existing Geotab products, accessories offering.

  • Support Geotab global strategic initiatives.

What you'll bring to this role
  • Bachelor's Degree in Computer Science, Electrical, Software Engineering or a related field.

  • +2 years experience in an engineering support role.

  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.

  • Previous experience in automotive hardware electronics is highly valuable.

  • Proven ability to diagnose and troubleshoot basic technical issues.

  • Understanding of customer service principles and practices.

  • High accuracy and meticulous attention to detail.

  • Able to work well under pressure and respond to fast changing priorities and deadlines.

  • Highly organized and able to manage multiple tasks and projects simultaneously.

  • Excellent verbal and written communication skills in English and Spanish.

  • A strong team-player with the ability to engage with all levels of the organization.

  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).

  • Entrepreneurial mindset and comfortable in a flat organization.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

What makes our staff passionate about Geotab?

Work from home and flex working arrangements

Fantastic state of the art office

Public transportation reimbursement

Employer pension contributions

Generous medical & dental benefits offered to you and family members

Home office reimbursement program

Electric vehicle purchase incentive program

Subsidized fitness membership

Co-pay tuition reimbursement

*The above are offered to full-time permanent employees only

How we work

At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.

Apply now